FAQ

What international markets do you export to?
We currently export our products to multiple regions including but not limited to Southeast Asia. We are expanding into other global markets and welcome inquiries from global importers and distributors.
What types of pet products do you export?
We export a range of high-quality pet food products, including nutritious cat and dog food, as well as tofu cat litter. All products are made with premium ingredients that meet pets' nutritional needs and are manufactured using modern production techniques to ensure consistent quality.
How long has your factory been exporting products?
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Do you offer customized products or private labeling for international markets?
Yes, we offer private labeling and product customization services for international clients. We understand that different markets may have unique preferences and requirements, so we work closely with our partners to develop tailored products that align with local demand.
What is your minimum order quantity (MOQ) for international orders?
Our MOQ varies depending on the type of product and the specific market. Please contact our sales team for detailed information regarding order sizes and the best options for your business.
How do you ensure the quality of your products for export?
We take great pride in the quality of our products. Every batch is subjected to rigorous quality control tests to ensure it meets international standards. Additionally, we adhere to all relevant export regulations and certifications to ensure that our products are safe and compliant with the specific requirements of the destination country.
Are your products certified for international trade?
Yes, our products meet the necessary certifications and standards required for international trade, including health and safety certifications. We ensure that our products comply with the pet food regulations of each country we export to.
How do you handle shipping and logistics for international orders?
We provide full logistics support for international shipments, including packaging, customs documentation, and delivery coordination. We work with reliable logistics partners to ensure timely and safe delivery to your location.
How do I become an international distributor of your products?
If you are interested in becoming an authorized distributor, please contact our export team. We will provide you with the necessary information on our products, partnership opportunities, and the steps to become an official distributor of our brand.
Can I get samples before placing an order?
Yes, we offer product samples for potential international customers. Please reach out to our sales or export team to request samples and discuss your specific requirements.
How do I place an order for international shipments?
To place an order, simply contact our sales team or export department with your product specifications, quantities, and shipping details. We will provide you with a quote, and once confirmed, we will begin processing your order.
What payment methods do you accept for international transactions?
We accept various international payment methods, including bank transfers, letters of credit (LC), and other secure payment options. Our team will work with you to arrange the best payment terms for your order.